RETURNING GOODS

This return policy is applicable to all products sold directly by Nitra  Fashion Jewellery and will not apply to any sales by third parties. In order to be eligible for a return, purchased items must be returned within 7 calendar days of receipt (which would be the day the item was delivered).

Please ensure that the returned goods are in perfect and saleable condition and returned in its original packaging with the tags intact and attached securely to the product. “Saleable” means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used. Please do not remove the safety pin of the swing tags unless fully satisfied with item.

Please note you cannot return or exchange the following products for hygiene reasons – earrings (including earrings with sets), bindis, nose and hair ornaments or accessories. No exceptions will be made.

 Once we are satisfied the item returned is in the right condition we will only issue a Credit note and no cash refunds are issued. Credit Note will only be issued for the item of the purchase and not the shipping paid on that original item. Once store credit is received for a returned item, it must be used within 60 days from the date printed on the credit voucher. Store credit may be redeemed on any item from Nitra, and any amount not spent on a single purchase may be put towards a second purchase. No cash refund will be given in lieu of unused store credit.

All conditions applicable to return of goods shall also apply to exchange of goods. A customer may call the customer care number +918796265531between 10am – 6pm Monday to Saturday in order to discuss returns. If you wish to exchange your item for an alternative product, we suggest that you return it for credit and purchase the new item separately.

Returned items must be shipped by the customer at their own cost and expense to the address provided on the website. Nitra Fashion Jewellery will bear no responsibility for any damage caused to a product during shipping.    A copy of the original product receipt must be sent along with the returned item.

Our return and exchange policy is however subject to the following:

  • Items should be returned unused and with all tags still attached. Returns that are damaged may not be accepted and may be sent back to the customer. Please inform our customer care department in the event any products are received by the customer without tags.
  • Unidentified returns may be returned to the sender.
  • All custom-made orders are non-returnable.
  • In case of any return/store-credit, all costs of shipping and handling must be borne by the customer.
  • Any item bought during sale is not eligible for returns or exchange of any sort.
  • All earrings or any sets that include earrings are not eligible for returns or exchange of any sort.

Returns Address:

Rajgharana ,Khadki, Pune Maharashtra – 411003

 

If you have any further questions relating to returning or exchanging a product, please do not hesitate to contact any member of the Nitra team and we will be happy to help. You can send any enquiries to complain@nitrafashions.com – It is imperative that you quote your order number in all correspondence.